Where is PSA When We Need Them?
adn.com | front : Alaska Airlines slips to last in on-time ranking — This used to be a great airline. Now Alaska Airlines is ranked as the worst airline in the nation for on-time arrivals and departures during May, according to a new federal report.
The airline said its June on-time performance was also horrible but that July’s numbers have improved.
This caused me to write a remembrance of the great little airlines of the West Coast (PSA, Western Airlines, AirCAL) that were ruined by merger fever leaving us with nothing. It starts with a tale of Alaska Airlines.
So whatever happened to Alaska Airlines? It went from first to worst. Alaskan used to serve the best food too. It was actually edible. On the West Coast they used to run lots of TV commercials ridiculing the other airlines and the crap they served . Then one day a bean-counter didn’t like what he saw and that was the end of the food.
Read the entire essay by clicking here.
Alaska Airlines has lost its soul. What was formerly my favorite airline, no longer cares about its customers. Everything has deteriorated: reservations, the boarding process, inflight service (non-existent, even in the so-called first class), the cleanliness of the planes and so on. I avoid Alaska Airlines whenever possible. My prediction: Alaska ends up as a low-cost carrier for vacationers to Hawaii and Mexico. A sad way to end a rich history with some very dedicated employees. The CEO and senior executives should be embarrassed and ought to do some soul searching.