When I worked for Washinton Mutual I called the tech support they had for a browser related problem (Surprise surprise I.E) and the first two questions “Herold” gave me were

“Did you try restarting the computer? Are you sure you’re typing in the right password”

Great the things that I did instinctivly way before calling “tech support” were the first two things that came out of his mouth.

I found out later it was a virus scanner program that the office had thanks in part to IE vulnerabilities.

Mad props to the homesourcing. I hope it catches on.

We are trained with the materials that the companies used to train their staff, so it isn’t as though we aren’t trained to as high a standard as their own staff.

In fact, with the contract I work with, we are constantly getting higher quality scores than the people employed by the company themselves. We are getting roughly in the range of 89-90% whereas the company themselves are getting a rating of only about 82-84%.

So, when done well outsourcing can be more beneficial than people make it out to be. Oh, by the way, our client is based in Britain, we are based in Britain, none of this getting transfered out to India stuff, that helps nobody as brodes18 says.

I would be concerned with outsourcing companies that let their employees work from home, on all of the contracts I have worked with, we frequently need to get help from our team leaders, either because the customer demands it, or because we have forgotten something (it does happen, regardless of your training standards). I just feel that sitting at home is not as good an environment, what I love is the fact that we can chat and have alaugh in between customers calling us up, which helps keep our morale up.