This is hilarious!
ME: Really. So no matter what box I send to you, you will return it to me in that very box.. because from what you just told me you have ZERO cardboard in which you could send it back to me in other than my box?
T2: Policy states that we ship it back to you in the box you send to us.
ME: So no matter what, whatever box I send I get back because I’m paying for that box so I must own it, right?
T2: That is correct sir.
ME: 100% you will send me my box and no other?
T2: Yes.
ME: Ok.
ME: How big is your repair center?
T2: Excuse me?
ME: How big is your repair center?
T2: I don’t see how that pertains to the situation sir.
ME: Because I am going to send you my broken xbox in the biggest damn box you have ever seen.
20. I totally agree, and with #16. The rest of you who thinks this guy is on to something, need to get real. Go ahead send him your money, chumps.
#16 I think the point of this idea is not that MS is not providing the box, which may or may not have made the guy mad.
I think the point was to get back at the policy of “you can use whatever you want to ship it to us” and the inability of the rep to deal with the situation. To spite the canned customer rep mentality.
He’s annoyed with microsoft.
This is the 2nd time he’s had the same sort of problem with the 360. The first time it seems Microsoft sent a box (likely with prepaid postage) for the defective unit to be shipped to them in, and provided a replacement.
He wants the same level of service for the same issue. They refuse, and refuse to give any perks to offset him shipping it to them at his expense, in his own packaging.
Ultimately the guy is just being a prick. They decided to stop offering the shipping box for people without service agreements. A bit annoying, but hey, it’s their decision.
He’s probably one of the people who don’t bother reading the details of agreements and thus sold his soul to some infernal creature for a pack of gum.
Actually #19, since you mention it. I actually do own two successful and very profitable technology businesses. And prior to this, made six figures a year heading up technology divisions of several successful firms. And pretty much all of my clients, customers and vendors are all very happy on how I conduct my business. It’s called being fair.
And I can tell you… if you are complaining about a box. You are not a core client. You are a whinner and aren’t playing fair. And frankly, I’d tell you take a refund and never come back. I would prefer to not have your business.
Now, I’ve purchased probably over a thousand laptops over the last 15 years. Here is my question for you… After 3 years, when your computer broke. Was it under warranty? I’m betting. No… I’m also betting, you paid a pretty penny to fix it.
Here’s the difference between you and me. When a laptop breaks for me. The vendor (IBM, DELL, HP/Compaq) shows up at my doorstep (or whichever employee has the laptop) within 4 hours, parts in hand and fixes it on the spot. Who’s the core client? The guy who runs around town repair shop to repair shop looking to get his computer fixed? OR the guy who spends hundreds of thousands of dollars and pays the extra 30% to make sure his business doesn’t get disturbed because of a technology problem?
I’m guessing you’re one of the chumps that put money up for this then?
What I can tell you is that there is no way you are in business (or at least, not a sucessful one). Why?
70% of respondents to a negative article, doesn’t mean that 70% of the readership thinks the same way. FAR, FAR, FAR, FAR from it. I’ve spent hundreds of thousands of dollars finding that out the hard way… I offer this lesson free of charge to you.
I can guarantee, the guy in this article _IS_ a business man… why? Because he’s got folks like you footing the bill and he’s in the spot-light. Didn’t cost him a penny. He is either in business (or at least, marketing).
Maybe there’s a business model in here someplace…
Anyone interested in starting up a business that generates negative press about an organization, followed up by some scheme to have people donate a couple dollars each to assist in some far-out plot to prove a point that may or may not happen? For the ones that fall short of the goals, we can pocket the cash and donate part to charity and tell everyone oh, sorry, couldn’t do it but we donated to charity. Sounds like a very profitable business to me.
Hey, wait a second… I’ve noticed a lot of these schemes going around… The Pirate Bay, this guy, million dollar web page… the list goes on and will for a while.
Maybe it’s time to sell my businesses and time to get into the elixir business. Sounds easier with so many suckers.
Again, amusing article, but I guess I got a kick out of it for very different reason than the other ~70% of the readership. Or would that be 10%?
Please, donate your money to the Red Cross or UNICEF, not this idiot. I bet he’s pocketing the donations anyway.
#22… Actually, you are correct could be bad canned responses.
Sounds like either:
1. The CSR was a jerk
2. The client was a jerk, and the CSR decided to be a jerk back.
3. The CSR was a jerk, and the client responded as a jerk.
4. The client is a jerk.
I’m a betting man, and looking at the “response” from the client, I’d double down on #4.
The only lesson I can advise anyone… It’s all Karma. Be nice and you shall be treated nice. Escalate politely, treat people like your grandmother… If you respond like a jerk to something that isn’t in your favour … not only will you not get resolution, you will be treated as a jerk. And when you do get good customer service, talk to the manager and let them know about it and what it means to you/future purchases ala #19. What goes around, comes around.
Keeping in the mood… I’d prefer to put money up for Microsoft to fix this situation. Call him up, apologize and give him a brand new Xbox 360 Premium. Ship it to him inside a shipping container right on his front lawn and spray paint the recylcing symbol on the side of the container. Tell him to stick it along side his bottles and cans for recycling pickup.
Money well spent… Karma baby…
THE CUSTOMER IS A JERK.
I WOULD NEVER GIVE THIS LOSER MY MONEY.
And I agree with #24 I don’t own a business and don’t really have a desire to, but if I did, I wouldn’t want this asshole as my customer. I’d refuse to fix the thing period.
What a whiney little bitch.
#24. For some one how has so so so much going, why do you care.
Most likely because you don’t have so so so so much going.
If anyone is the whiner it’s you.
Just look at the length of your rants here, obviously an extension of yourself, nothing but BS. That the point.
#16, #24, #26. For a pretentious poser who has so so so much going, why do you care?
Most likely because your lame and don’t have so so so so much going as claimed.
If anyone is the whiner it’s you.
Just look at the length of your rants here, obviously an extension of yourself, nothing but lame pretentious BS. What was your point again?
Since when does being a whiny individual qualify for anything? This guy is upset, and possibly rightly so…but jeez…what a friggin baby….Grow UP.
If this is the second time his X-box died on him then sure he has a right to be annoyed. That doesn’t qualify him to be stupid though.
And please folks, don’t be sending the guy your money. I’m collecting money so I can get a hemorrhoid operation and… .
Sure he has a right to be annoyed.
But to demand a prepaid shipping label and/or box is just ridiculous. Just because it’s microsoft we’re supposed to feel sympathy and give him cash?
Please tell me when you’ve had ANY manufacturer send a shipping label or box. Does Yamaha do this for their home theater equipment? Will LG send a box for you to ship their tv back?
But because Gates and Co. are wealthy, we’re supposed to feel compassion for this moron? So he’s had 2 problems with his 360. Sucks, but it happens.
Act like a grown up and take some responsibility. Sheesh!
#31 – The key to successful promotions of the sort you’re starting is to offer something in return. For example, you could offer to stream the whole operation live on the web. I bet you’d collect a lot of small donations and be a hit on YouTube afterwards. Your kids would be so proud of you.
this is hillarious!
What does he do with the the container when MS returns it?
#28 – noname… Sorry, just being a jerk myself.
You are correct… I could be a loser responding to someone’s posting with a point to be made. Or then again, maybe not… I guess I just don’t like people being presumptious and hitting the nail so off-angle, and so wrong. Like you. But, again, you are correct, I don’t have time now to go blabbing on…
I just had a few hours to burn in the airport. Funny though… Seems that the 70% has taken a bit of a hit since I posted. Just goes to prove, those voicing opinion, doesn’t mean that the whole world is voicing an opinion in agreement.
NE ways, nice chatting… funny story, best of luck to those of you who donated.
#35
He puts it next to his doublewide, you know, next door to Britney. Good place for all his stuff or the dogs or both.
Maybe MS changed their policy and stopped providing shipping boxes because too many units were being returned?
I can’t see any business making a policy change “just because”. #24 ChuckM, would you do that? Change your way of doing business if you didn’t have to, I mean.
#33, ya right. So in a few years my kid can show the video in class and proudly proclaim
“That asshole up close is my Dad” !!!