MS Won’t Send Box To Ship Back Defective XBox, So Guy Sending It In 40′ Shipping Container

All this needs to be thwarted is for someone with brains at MS to see this Site and simply change the policy to include “…limited to paper containers”.

Then again, Gates is richer than Croesus and may just ship the damn thing back on principle just to show he can.

An average American with brains out witting another brain dead system. This is what made America great.

With only $147 in donations so far; I’d say he has a way to go before he gets his Xbox fixed.

This feels like the story of the person who paid some disputed bill in pennies.

Sometimes doing something ridiculous “on principle” is just stupid. It’s a packing box or a double box with plastic peanuts, and can be scrounged from the back of a store or purchased at Kinko’s for a few bucks.

Cripes.

HA! I just donated US $6.66. with PayPal.
Which is a lot more in Canadian.

His running total went up by that amount one minute after and a refresh. Cool.

Anyone who knows who’s behind this? Is it for real or is he laughing all the way to the bank?

Does anyone think that this is actually stupid? Does this guy drive a hummer or something?

Cause, it would seem to me to be a pretty damned good policy to have the client provide a box. Shipping a box to someone so they can ship something back (if the machine is “broken” and less than $500) seems like a good waste of resources to specially manufacture something this trivial, pay a company to ship it, the fuel it takes and the overall environmental issues of said policy.

No offence, but, it seems to me that Microsoft might have a damned good policy. What they need to do is get rid of crappy customers with chips on their shoulders looking for attention. If he was anything close to legit, he’d foot the bill himself instead of weasling out of “his stance” by asking others to foot his bill.

It’s a funny story. But there seems to be one stupid policy, and it ain’t Microsofts.

As for #14, yes, I’m sure he’s very happy with the money raised.

He should take the money and buy a Wii. Then send the 360 back to Bill Gates with a photocopy of the Wii receipt.

Why is it MS’s responsibility to provide a shipping box?

The fulfilled their responsibility to provide a box when they sold him the unit. It’s not their fault he threw it away.

But because it’s a big company, people feel they should give away boxes?

Ridiculous.

And people are giving this clown money? Fools and their money surely are parted.

#16 I think the point of this idea is not that MS is not providing the box, which may or may not have made the guy mad.

I think the point was to get back at the policy of “you can use whatever you want to ship it to us” and the inability of the rep to deal with the situation. To spite the canned customer rep mentality.

Actually #19, since you mention it. I actually do own two successful and very profitable technology businesses. And prior to this, made six figures a year heading up technology divisions of several successful firms. And pretty much all of my clients, customers and vendors are all very happy on how I conduct my business. It’s called being fair.

And I can tell you… if you are complaining about a box. You are not a core client. You are a whinner and aren’t playing fair. And frankly, I’d tell you take a refund and never come back. I would prefer to not have your business.

Now, I’ve purchased probably over a thousand laptops over the last 15 years. Here is my question for you… After 3 years, when your computer broke. Was it under warranty? I’m betting. No… I’m also betting, you paid a pretty penny to fix it.

Here’s the difference between you and me. When a laptop breaks for me. The vendor (IBM, DELL, HP/Compaq) shows up at my doorstep (or whichever employee has the laptop) within 4 hours, parts in hand and fixes it on the spot. Who’s the core client? The guy who runs around town repair shop to repair shop looking to get his computer fixed? OR the guy who spends hundreds of thousands of dollars and pays the extra 30% to make sure his business doesn’t get disturbed because of a technology problem?

I’m guessing you’re one of the chumps that put money up for this then?

What I can tell you is that there is no way you are in business (or at least, not a sucessful one). Why?

70% of respondents to a negative article, doesn’t mean that 70% of the readership thinks the same way. FAR, FAR, FAR, FAR from it. I’ve spent hundreds of thousands of dollars finding that out the hard way… I offer this lesson free of charge to you.

I can guarantee, the guy in this article _IS_ a business man… why? Because he’s got folks like you footing the bill and he’s in the spot-light. Didn’t cost him a penny. He is either in business (or at least, marketing).

Maybe there’s a business model in here someplace…

Anyone interested in starting up a business that generates negative press about an organization, followed up by some scheme to have people donate a couple dollars each to assist in some far-out plot to prove a point that may or may not happen? For the ones that fall short of the goals, we can pocket the cash and donate part to charity and tell everyone oh, sorry, couldn’t do it but we donated to charity. Sounds like a very profitable business to me.

Hey, wait a second… I’ve noticed a lot of these schemes going around… The Pirate Bay, this guy, million dollar web page… the list goes on and will for a while.

Maybe it’s time to sell my businesses and time to get into the elixir business. Sounds easier with so many suckers.

Again, amusing article, but I guess I got a kick out of it for very different reason than the other ~70% of the readership. Or would that be 10%?

#22… Actually, you are correct could be bad canned responses.

Sounds like either:
1. The CSR was a jerk
2. The client was a jerk, and the CSR decided to be a jerk back.
3. The CSR was a jerk, and the client responded as a jerk.
4. The client is a jerk.

I’m a betting man, and looking at the “response” from the client, I’d double down on #4.

The only lesson I can advise anyone… It’s all Karma. Be nice and you shall be treated nice. Escalate politely, treat people like your grandmother… If you respond like a jerk to something that isn’t in your favour … not only will you not get resolution, you will be treated as a jerk. And when you do get good customer service, talk to the manager and let them know about it and what it means to you/future purchases ala #19. What goes around, comes around.

Keeping in the mood… I’d prefer to put money up for Microsoft to fix this situation. Call him up, apologize and give him a brand new Xbox 360 Premium. Ship it to him inside a shipping container right on his front lawn and spray paint the recylcing symbol on the side of the container. Tell him to stick it along side his bottles and cans for recycling pickup.

Money well spent… Karma baby…

#24. For some one how has so so so much going, why do you care.

Most likely because you don’t have so so so so much going.

If anyone is the whiner it’s you.

Just look at the length of your rants here, obviously an extension of yourself, nothing but BS. That the point.

Since when does being a whiny individual qualify for anything? This guy is upset, and possibly rightly so…but jeez…what a friggin baby….Grow UP.

Sure he has a right to be annoyed.

But to demand a prepaid shipping label and/or box is just ridiculous. Just because it’s microsoft we’re supposed to feel sympathy and give him cash?

Please tell me when you’ve had ANY manufacturer send a shipping label or box. Does Yamaha do this for their home theater equipment? Will LG send a box for you to ship their tv back?

But because Gates and Co. are wealthy, we’re supposed to feel compassion for this moron? So he’s had 2 problems with his 360. Sucks, but it happens.

Act like a grown up and take some responsibility. Sheesh!

this is hillarious!

#28 – noname… Sorry, just being a jerk myself.

You are correct… I could be a loser responding to someone’s posting with a point to be made. Or then again, maybe not… I guess I just don’t like people being presumptious and hitting the nail so off-angle, and so wrong. Like you. But, again, you are correct, I don’t have time now to go blabbing on…

I just had a few hours to burn in the airport. Funny though… Seems that the 70% has taken a bit of a hit since I posted. Just goes to prove, those voicing opinion, doesn’t mean that the whole world is voicing an opinion in agreement.

NE ways, nice chatting… funny story, best of luck to those of you who donated.

Maybe MS changed their policy and stopped providing shipping boxes because too many units were being returned?

I can’t see any business making a policy change “just because”. #24 ChuckM, would you do that? Change your way of doing business if you didn’t have to, I mean.