Vista users encountering problems when they upgrade to Service Pack 1 can breathe easier: the company is giving away free support for those installing the service pack.

The transition to the service pack has not been problem-free for many users, some of whom have seen their computers fall into endless reboot cycles and struggled with broken applications after installing the upgrade.

Normally, only Windows Vista users who bought the retail product would be eligible for free support but, for SP1 installation, even users with an original-equipment-manufacturer copy of Vista on their computer can get Microsoft’s help, according to the official Vista blog.

Microsoft can afford it.




  1. pat says:

    #20 stammered, “Dude you need to upgrade your software.
    ‘software compatibility’
    Name the software.”

    Why would he need to upgrade his s/w if there is no compatibility problems? And, in this post YOU named the s/w that wasn’t compatible in the same breath. You realize this don’t you?

    As far as H/W requirements going from XP to Vista; those are documented by MS. You can’t argue that point unless you are clueless or just dishonest…

  2. becagle says:

    I just had the craziest case of deja vu reading all these comments. It seems to me I’ve heard all these comments before (well, similar ones), when XP first came out and again with SP2.

    I have co-workers who, to this very day, still claim that Win98 is better than XP. Funny enough, my employer is sending some of them to get certified for Vista. Wah, wah, wahaaa…

    Irony’s a bitch, isn’t it…

  3. KwadGuy says:

    Re: #20:

    “Dude, you need to upgrade your software. Upgrading software is awesome dude. Uh, are you gonna eat that twinkie…”

    Why would ANYONE pay BIG money (and it is BIG money for some of these programs) to get a software upgrade just so they could run under Vista? The reasons to run Vista are modest. The cost–if you are a power user–potentially large. That’s why I am not running Vista on any of my workhorse PCs: I either don’t want to buy new versions of perfectly good software, or else there is NOT upgraded version. (This is a particular problem with, e.g. certain Photoshop plugins). All my PCS come in with Vista pre-loaded now, and the first thing I do is strip that off and load XP (or sometimes Linux, if it’s gonna be a production machine, but that’s a different kettle O fish).

  4. Mister Mustard says:

    >>Bullshit. You have never even run it. If
    >>so, what hardware are you running it on?

    M’hijito, I’m currently running Vista on a laptop (one that I seldom use because of the shitty operating system). It’s a Toshiba Toshiba Qosmio G45-AV690, with 4 megs RAM and a 280G hard drive. And it runs like SHIT. XP on a 5-year-old computer runs the same software MUCH BETTER than this “state-of-the-art” machine.

    I have never met, nor have I talked with, anyone who wasn’t a M$ST troll, who had anything good to say about Vista. Maybe SP3 will turn it into something usable, or maybe it will just go the way of ME and disappear if M$FT comes up with something usable in Windoze 7.

    In any case, I’m not holding my breath. I’ve pretty much switched over to Linux and OS X. They’re all compatible with everything I need to do.

    Vista adds what? (And don’t say “Aero”. Or “DRM”).

  5. J says:

    # 21 pat

    “Why would he need to upgrade his s/w if there is no compatibility problems? ”

    Oh perhaps I wasn’t clear. The XP versions of those softwares run fine too.

    “And, in this post YOU named the s/w that wasn’t compatible in the same breath. You realize this don’t you?”

    Really which software was that? Perhaps you are confused.

    “As far as H/W requirements going from XP to Vista; those are documented by MS. You can’t argue that point unless you are clueless or just dishonest…”

    What do you mean? You can’t run it on the same crap hardware you ran XP? Well DUH!!! It was crap hardware then and it is crap hardware now.

    # 23 KwadGuy

    “Why would ANYONE pay BIG money (and it is BIG money for some of these programs) to get a software upgrade just so they could run under Vista?”

    You haven’t been in business long have you? No one said it was just so you can run Vista. It is called staying competitive. The Vista 64 bit versions of those software are faster and have access to more memory. With Quark, Mathmatica and Inventor THAT is a really big reason to upgrade. If we were talking Microsoft Word then you might have an argument.

    “The reasons to run Vista are modest.”

    Said by the person with little to no experience.

    “The cost–if you are a power user–potentially large. ”

    Well if you are a power user then you should have the money. Otherwise you should find a new hobby or job.

    “That’s why I am not running Vista on any of my workhorse PCs”

    Then they are not workhorse PC’s

    “I either don’t want to buy new versions of perfectly good software, or else there is NOT upgraded version. ”

    Like I said. Name the software. I bet it runs as is or has a Vista upgrade.

    “This is a particular problem with, e.g. certain Photoshop plugins”

    Bullshit!!! I have over 150 Photoshop CS3 plugins as well as a ton of After Effects. Photoshop $ After Effects are 32 bit and so are all the plugins. They work fine under Vista 64 where I get a full 4 Gig for the App instead of 2. From what I remember both don’t support the 3 gig switch under XP.

    “All my PCS come in with Vista pre-loaded now, and the first thing I do is strip that off and load XP (or sometimes Linux, if it’s gonna be a production machine, but that’s a different kettle O fish).”

    Yeah I run Linux too. So what? I also run Irix, and OSX. Vista is as easily good or better than all 3.

  6. Mister Mustard says:

    >>Yeah I run Linux too. So what? I also run Irix,
    >>and OSX. Vista is as easily good or better than
    >>all 3.

    The only thing I can surmise is that you don’t actually USE Linux, Irix, or OS X. If you think that Dog Shit Vista (which I use on one seldomly used laptop with PLENTY of resources) is “easily as good or better” than those OSs, you must either be a newbie or a fraud.

    Hey, how about that Aero???

  7. J says:

    # 24 Mister Mustard

    ” It’s a Toshiba Toshiba Qosmio G45-AV690, with 4 megs RAM and a 280G hard drive. ”

    Well thank you for proving my point. CRAP HARDWARE!!!!

    First off it is a laptop. Second, that laptop is a joke!!!!

    # 26 Mister Mustard

    Turd…. I was using Irix & Linux since the early to mid 90′s when you were still picking your nose in the 3rd grade. OSX I picked up at the beginning of Tiger (2003?). Not by
    choice.

    “which I use on one seldomly used laptop with PLENTY of resources”

    LOL you call 4 Gig of RAM plenty? You call 280 GB HD plenty? You call Intel Core 2 Duo T9300 / 2.5 GHz plenty? You call an 800 MHz bus plenty?

    OH PLEASE!!!! That is how sad your judgement is.

    “you must either be a newbie or a fraud.”

    Nope. I actually run it in a production enviroment as do many others I know.

    BTW I am no Microsoft Fan. I have plenty of issues with many things they do.

  8. pat says:

    #25 – So what are the big advantages of Vista over XP SP2? ….. Well…

  9. Mister Mustard says:

    >>LOL you call 4 Gig of RAM plenty? You call 280
    >>GB HD plenty? You call Intel Core 2 Duo T9300 /
    >>2.5 GHz plenty? You call an 800 MHz bus plenty?

    Yep, I do. For a “consumer” operating system, those resources should be over kill. Most people want to use Word, Excel, Photoshop Elements, and a web browser. To expect them to pay $20,000 for a desktop computer is the stupidest thing I’ve ever heard.

    Truth be told, DOS 3.1 was head and shoulders above this abomination of an operating system.

    As to what you were doing in the third grade, I was using IBM/360 timesharing services and PDP-11 paper tapes, then MVS and VM, while you were weren’t even a glimmer in your mama’s eye. I was programming in asssembler on VAX Macro32 before you ever learned to wipe your ass.

    And of every operating system I have used over the past 40 years, Vista is by far the WORST. Bar none. All sizzle, no steak.

    And as to laptops being “shit”, they’re what most people use these days. Or don’t you get out much?

  10. J says:

    # 28 pat

    I think I have answered that a couple of times.

    Lets be clear I speak only for Vista 64 Ultimate.

    64 Bit! That’s the big one. Even 32 bit apps can have access to 4 gigs all on their own. They don’t need to share it with the OS. XP the app gets 2 or 3 if you use the 3 gig switch. Then the OS gets 2 or 1. That is a real problem for people that do HD post production. 64 bit apps get as much memory as you have. That is why a few of my systems are still Linux and Irix. As soon as Autodesk wakes up they will move those systems to Vista 64. They already have on many products.

    I have yet to find an App that doesn’t run under Vista 64 Bit.

    Yes Vista 64 is faster than XP SP2. Anyone who says different has never used Vista 64 on a decent machine.

    Truth be told I see no reason to go from XP to Vista 32 bit. I don’t think it would hurt but it isn’t worth the money BUT Vista 64 is a very different matter. Maybe Microsoft should have only released Vista 64. Kind of like NT. It was never meant for the average joe but it allowed those who need the power to be able to use it.

    # 29 Mister Mustard

    “As to what you were doing in the third grade, I was using IBM/360 timesharing services and PDP-11 paper tapes, then MVS and VM, while you were weren’t even a glimmer in your mama’s eye. I was programming in asssembler on VAX Macro32 before you ever learned to wipe your ass.”

    Me too. Except it was 1966 and I was in High School. Pays to have an important dad. Considering you can’t spell assembler I really doubt your claims. Where as I have a degree for mine.

    “I was programming in asssembler on VAX Macro32 ”

    Hum I didn’t catch that right out. Are you sure you want to stick with that wording?

    “And as to laptops being “shit”, they’re what most people use these days. Or don’t you get out much?”

    I didn’t say laptops were shit but they are not nearly as powerful as a desktop can be. Most people in my industry use laptops but only for status and email.

  11. J says:

    Oh but your particular laptop is a piece of shit.

  12. Mister Mustard says:

    “J”, Macro 32 was an assembler and compiler on the VAX/VMS system. Sorry if you missed that one. You seem to have missed quite a bit over the years.

    I’m glad you had an “important dad”, and can afford $20,000 desktop computers. Most people didn’t, and most people can’t.

    They buy laptops (and occasionally desktops) at Best Buy, Wal*Mart, Circuit City, and online.

    And for Micro$oft to pawn off an operating system that requires a $20,000 laptop to run properly (not to say that Vista would even run properly there) is nothing short of criminal.

    And you claim to “have a degree”??? HAW HAW HAW! Nobody as ignorant as you could have made it throught a Community College Computers 101 course. HAW HAW HAW!!

  13. Mister Mustard says:

    >>Oh but your particular latop is a piece of shit.

    It’s the only computer I have that will actually run Vista.

    Sorry if my Daddie didn’t buy me a $20,000 desktop, but that’s life. I know people who have put it on desktops (even ones you would think are “decent”), and took it off as fast as they could reformat the hard drive.

    In any case, Vista is shit. Total, incontestable dog shit.

    Big mistake for Micro$oft, and it may well take them down. Unless Windoze 7 is pretty damned good.

  14. J says:

    ““J”, Macro 32 was an assembler and compiler on the VAX/VMS system. Sorry if you missed that one. ”

    I didn’t miss anything. what you said was

    “I was programming in asssembler on VAX Macro32 before you ever learned to wipe your ass.”

    That reads as someone that isn’t aware that VAX Macro32 is an assembler implementation. You don’t program on it you program WITH IT or IN IT. The VAX/VMS system is what you program ON.

    Perhaps just a mis-speak by you.

    “I’m glad you had an “important dad”

    I am too

    , and can afford $20,000 desktop computers. ”

    He could but he doesn’t.

    Who the hell is talking about a $20,000 machine? Not me $3000 should do just fine. That would get you an Intel QX6700 quad core with 8 Gigs of Corsair Dominator of Ram an EVGA 680i motherboard 2 WD Raptor X Raid 0 for Boot and an EVGA 8800 GTX 768 and a Thermaltake Case and 850W power supply

    Considering what that worthless piece of shit you have cost. LOL You got robbed!!!

    “They buy laptops (and occasionally desktops) at Best Buy, Wal*Mart, Circuit City, and online. ”

    Then they should have got a better education. You get what you pay for!!!

    “And for Micro$oft to pawn off an operating system that requires a $20,000 laptop to run properly ”

    See you cant win without exaggerating your case.

    “And you claim to “have a degree”

    No. Degrees. plural

    ??? HAW HAW HAW! Nobody as ignorant as you could have made it throught a Community College Computers 101 course. HAW HAW HAW!!”

    I will ignore your pointless attempt to attack my education because I know it exceeds yours but Wow! You are the one that doesn’t get out much. Most of the kids getting out of college can’t find Iraq on a map and can’t name more than 3 founding fathers.

  15. J says:

    # 33 Mister Mustard
    “It’s the only computer I have that will actually run Vista.”

    I am sorry to hear that. Then run XP. Wow for some one as educated as you in CS to be that poor is really hard to swallow. I made a killing in the 90′s didn’t you?

    “Sorry if my Daddie didn’t buy me a $20,000 desktop”

    Ok enough. I come from wealth but I have earned most of what I have on my own. My dad didn’t give us crap! He said he worked hard and so should we.

    “I know people who have put it on desktops (even ones you would think are “decent”), and took it off as fast as they could reformat the hard drive.”

    Yeah and I know people that did the same with XP and OSX leapord.. SO WHAT? Just because you know siome people that either don’t want to take the time or can’t make it work doesn’t mean that it is the OSs fault.

    “In any case, Vista is shit. Total, incontestable dog shit.”

    I can see you are very objective with admittedly little experience with the OS. And who the hell buys a $3000 laptop cries poor and then leaves Vista on it so as to make the machine useless to them. Your story is starting to sound fishy!

    “Big mistake for Micro$oft, and it may well take them down. ”

    Yeah because you know more about computers and the computer business better than people who have earned Billions creating the software you and a majority of the world use.

  16. BubbaRay says:

    Hot dang, Mr. Mustard is back. Some of his statements I agree with, ie., I don’t need an overblown pretty OS to run a quad core for stacking astrophotos — I want the doggone OS to get out of the friggin’ way, quit phoning home, sucking resources, task swapping in the crapware that seems to be Vista born, etc. I don’t care what kind of “education” you have, J, but if you want 20% of your PC sucked up by a bloated OS, just keep running Vista.

    I, too, would run Unix if it didn’t take 10 minutes to create a stupid batch file to do what I want, instead of a few mouse clicks (and XP does ‘em just fine.)

    I’m sure I’ll have to spend the big bucks on some new systems soon, just so I can run “Vespa” and it’s pretty crapware “features.”

    This should all be a “no brainer.”

  17. Mister Mustard says:

    >>I made a killing in the 90’s didn’t you?

    Oh snore, Warren Buffett, oh snore.

    Sure I made money in the 90′s. I don’t mind paying $40,000 for a car, but not for a computer I’m going to use for word processing, graphics, and business applications.

    And if you know people who are willing to pay that, you’re even dumber than you sound.

    Bottom line: In spite of all your hot air protestations to the contrary, Vista is a piece of shit. Worthless.

    And if it weren’t for the OEM market, the 350 copies of Vista that went to marks like you would be the ONLY ones that M$FT sold. And other than the OEM market, that’s where the only 350 sold copies went.

    Enjoy your toy. And that your lucky stars for Daddie.

  18. Mister Mustard says:

    Hey! Mister Ray! Always a pleasure to read your comments. They’re often the only bastion of rationality in a sea of madness. (Yeah yeah, there are a few others..) Not sure how long I’ll be here, but I will try to participate productively during my tenure.

  19. pat says:

    #30 – Thanks. I get the 64 bit part. My mistake, I thought you were talking Vista in general.

  20. OhForTheLoveOf says:

    #38 – the only bastion of rationality in a sea of madness

    You are thinking of me…

    Now quit your bitching… all of you.



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