I have never had any trouble with any of them regarding malware or other OS issues. I ran into a graphics glitch in a specific situation on my previous MacBook Pro, and since Apple was unable to resolve it (its a software issue) then replaced it with the new unibody model. My old MBP was 4-months-old, and the replacement was yesterday.

If that isn’t ABSOLUTELY STELLAR service, I don’t know what is. Oh, since I owned a second battery for my old MBP, the swapped that for a brand-new second battery for the new MBP as well, and the Apple Store (corporate arranged for a local exchange) even loaned me the cables to do a data migration.

Even if a PC manufacturer decided to replace a computer (I’ve had IBM replace a ThinkPad), the best they would do is mail you the new one. Apple really does go the extra mile, and their ratings at the top of the industry for support and service bear that out.

Apple is a company, they are here to make money. That said, they understand that the best way to make money is to sell superior products and then take care of their customers. I’ve been a loyal Apple customer since 1993 for that reason, and so long as they continue to offer superior products and provide superior service, I will remain a loyal customer.

Oh, the new MacBook Pro, despite my preference for matte screen, is just awesome. I haven’t even tried the discreet graphics yet and performance is superb, and while the glossy screen does reflect, it has such sharpness and beautiful color that it may just be a worthwhile trade-off.

Could you please post a link to that survey? Thank you.

Apple’s ratings for reliability and service, though stellar among laptop manufacturers, fell slightly from last year’s results. Survey participants again rated the MacBook maker better than average in six of nine categories–by far the best showing achieved by any notebook vendor–but they also reported a higher-than-average incidence of problems with failed components.

Acer, Dell, and Sony did well overall, too, though not at Apple’s level. Acer and Sony laptops earned praise for their reliability, and readers reported that Dell did a better job of resolving customer problems in 2008 than in previous years. Dell’s efforts to reduce hold times for phone support seem to be paying off as well: The company’s score on this measure rose to average from worse than average. On the other hand, Dell needs to do a better job of replacing failed parts, according to our readers.

Lenovo, which last year challenged Apple for the top spot, posed less of a challenge this year. Its only high mark came in overall reliability; last year it earned five better-than-average grades, mostly for aspects of its service.

At the other end of the spectrum, HP repeated last year’s dismal last-place finish with six subpar marks, plus another one for its Compaq brand. In fact, HP’s 2008 grades are even worse than its 2007 marks, which included two ahead-of-the-pack scores for reliable components. The good news this year? Well, HP says that it has been working to shorten phone-support hold times–and our readers noticed the difference. The world’s biggest PC vendor rose to average from worse than average in that area.

Read this post about Apple Laptops screen cracking.

Warranty will NOT Help you, nor will Apple Care. Your home owners insurance with a computer rider might !

Too many people having this problem by just opening and closing the screen.

and you can buy a fairly good PC laptop for surfing, under $400.

Much cheaper when it breaks to just toss it in the trash and get another !!

I will continue to recommend to Sr Citizens surfing the web to go this PC route.

- Phony eh? We’ll when you spend $200,000 on equipment to edit films, give me a call and we’ll let you have a tour of my studio, perhaps you could learn a few lessons.

- Also, do Liberals everywhere always begin conversations by calling people names? Dead giveaway.

And the you say you got a new “Mac Powerbook in 2008.” It called a MacBook and has been for years.

Find something better to do with your time.

>>All laptop speakers are going to
>>have a tinny sound because they
>>don’t have room to build in a
>>subwoofer.

I’m aware of that, Unk. However, most laptop speakers are adequate for low-quality listening. Some are better; for example, the Harmon Kardon speakers on my Toshiba are about as good as a table-top radio.

On the other hand, all the Macs I’ve had or used have had speakers so tinny and bad that it’s not even worth listening to.

All laptop speakers are going to have a tinny sound because they don’t have room to build in a subwoofer.

I predict that when you DO try out the speakers (you don’t use headphones for Youtube videos, I assume?) that they will be tinny and crappy.

For some reason, the Mac speakers are always tinny and crappy.

>>Only non-technical users have to go
>>that route.

One of the benefits of working down the ‘Shack, eh? I’ll bet you get a great deal on batteries too.

I think the answer lies in your dismissive phrase “non-technical user”. I’ve been in computers since 1977. I’m a non-technical user. After learning a few DOS commands I quickly realized that I didn’t want to waste my time learning how a computer worked, I wanted to work using a computer.

The arcane workings of PCs bore me. Not that there’s anything wrong your enjoying getting into the technical stuff. I’ve know some people who are really into horses. They seem to enjoy cleaning out the stalls and feeding them and such. I just use a car.

I’ve bench marked good AV & there is very little difference from a machine w/o. In all the years I’ve never had to wipe a HD because of malware. Only non-technical users have to go that route.

Should I have spent a day cleaning it up, maybe, but I was at my favorite watering hole the other night talking to a programmer for a major ecommerce company and he says he has the same experience. He has tried to clean things up and speed up his system but the IT department freaks out. Most people don’t consider the boot time it takes for a PC vs. a Mac, they’ve gotten use to turning on their system when they get in, making coffee, going to the bathroom, chatting with co-workers and hoping by the time they get back to their desks they’re ready to go. Would it be asking too much of Microsoft to perfect their sleep mode?

Last week my neighbor told me something funny, he said Microsoft was now going to take responsibility for the security of their operating system. Vista included virus protection for free, like it was some kind of bonus. Let me explain to those who have never used a Mac. There has never been a Mac virus in the wild. I have been using Macs for ten years without “protection”. I have been using different PC’s for ten years with protection and have gotten three viruses.

To the guy who recommended PC’s to 60 seniors. Where do they go when they have a problem with their PC? To the genius bar at the Dell, HP, or Acer store. No? You mean they have to get on the phone and talk to somebody in India who pushes them to Microsoft who pushes them back to the PC manufacturer. If you spend an extra 50 hours messing with your PC over the life of the computer and your time is worth $5 an hour, then you should have got a Mac.

Come out of the darkness, walk toward the light.