General Casey gets to send another letter, now

The U.S. Army is apologizing to thousands of Army families who received letters beginning “Dear John Doe” after losing a loved one in Iraq or Afghanistan.

Some 7,000 letters were sent in late December to notify families of services or gifts surviving family members can receive from nonprofit organizations that help families of fallen soldiers. The letters also had improper address information at the top of the correspondence. Instead of the receiving family’s name and home address, the letters said “Army Long Term Case Management.”

The letters were printed by a contracting company and sent by the U.S. Army Human Resources Command’s Casualty and Mortuary Affairs Center in Alexandria, Virginia. The center has issued a formal apology.

Ain’t outsourcing grand?