Baraka Kanaan is suing Delta Airlines after he was forced to crawl down the aisle of his plane, down the stairs, and across the tarmac to his wheelchair with no assistance.
A car accident in 2000 left Kanaan’s legs partially paralyzed, and he relies on a wheelchair to move about.
Delta had assured Kanaan weeks earlier that his disability would be accommodated, but then his flight departing Hawaii was cancelled due to weather, and he booked a flight for the next day.
Upon his arrival in Nantucket, Massachusetts, the complaint alleges Delta had none of the equipment — an aisle chair and a lift — to help Kanaan off the plane…
In his best suit, Kanaan then had to “[crawl] hand over hand through the main cabin and down a narrow flight of stairs and across the tarmac to his wheelchair…”
On the return trip to Hawaii, equipment was still unavailable and Kanaan was astonished to have to repeat the procedure. This time, the complaint states, the airline offered to place cardboard beneath Kanaan “so that his clothes wouldn’t get dirty.”
A truly bighearted operation they run at Delta, eh?.