NEWS: ANALYSIS & COMMENTARY
By Cliff Edwards
For years, Apple Computer CEO Steven P. Jobs has tried working with retailers to make shopping for Apple’s stylish products as appealing as using them–everything from setting up kiosks to special sections adorned with Apple’s Think Different posters. Still, the computer maker’s share has fallen, and Jobs figures he knows why. “Buying a car is no longer the worst purchasing experience. Buying a computer is now No. 1,” he griped at the MacWorld trade show in January.
Now, he’s taking matters into his own hands. On May 19, Apple will open a swanky new retail store–the first of as many 110 nationwide–at Tyson’s Corner Galleria mall outside Washington. While Apple execs won’t comment on their plans, the idea seems clear: Well-trained Apple salespeople in posh Apple stores can convince would-be buyers of the Mac’s unique advantages, including its well-regarded iMovie software for making home videos and its iTunes program for burning custom CDs…
The way Jobs sees it, the stores look to be a sure thing. But even if they attain a measure of success, few outsiders think new stores, no matter how well-conceived, will get Apple back on the hot-growth path. Jobs’s focus on selling just a few consumer Macs has helped boost profits, but it is keeping Apple from exploring potential new markets. And his perfectionist attention to aesthetics has resulted in beautiful but pricey products with limited appeal outside the faithful…
Maybe it’s time Steve Jobs stopped thinking quite so differently.
Apple now has over 320 stores around the world. Cliff Edwards still writes for Bloomberg Businessweek.
Thanks, Charles Jade