Amazing – if you have an SBCGLOBAL email account – now AT&T and run by Yahoo – there’s no way to change your email password online. Un believable!!!!

How do these people stay in business?

Oh – and – it’s not my account. I’m helping a friend.

  1. dusanmal says:

    Perkel, Perkel, Perkel…

    Log into with sbcglobal email address and change the password there in well documented and quite obvious on-line manner. If applicable change your DSL login password to that same one if that applies to your usage case.

  2. Mouse says:

    They also own Flickr. My Flickr account was reset and no amount of emails and phone calls could give me access to it. My photos are still there and I have no way to get to them or delete them.

    They stay in business through monopolization of internet services and phone services.

  3. I guess there is a reason their logo looks like the Death Star:

  4. Dallas says:

    They’re consistent. Their 3G service is still pretty pathetic too.

  5. Luc says:

    Perkel, you blockhead. Who are you to criticize anyone’s incompetence? I’ve been unable to access from my desktop for MONTHS. I can only read it on my BlackBerry, because it goes through RIM’s proxy.

    So I can read stories and comments, but I can’t watch any video.

    I checked, I’ve been assigned by my ISP two IP addresses in a row that are blacklisted in one or two RBLs. Is that how Dvorak “gets no spam”? But what’s the point of blocking http requests?

    That’s not new at all. That’s been happening for at least one year and a half, maybe two. I’ve written to John to complain, I got access back, then lost it again, it comes and goes.

    YOU suck, YOU stink, YOU are a moron who shouldn’t be let near any computer.

  6. HUGSaLOT says:

    DSL sucks! Always had problems with it going offline every week, then every day. then every hour, then I said FUCK THIS! Went back to comcast. Now I’m only getting kicked offline about once a year.

    • James says:

      In regards to your comment “DSL Sucks!” I had cable for years, it went out on me once every 2 months or so. I switched to DSL because it was (and still is ) faster & cheaper. Now after 2 years on DSL, it has only failed once and a router re-boot fixed it. What sucks for you is likely your distance to the nearest switch upstream. It’s to far… But on this site, if you aren’t complaining, I guess your considered to be weak and ignorant.

    • CrankyGeeksFan says:

      DSL problems could be due to bad DSL filters on a line’s non-DSL devices; line noise originating from outside or inside a house; etc.

      Remove all non-DSL devices from line. If service doesn’t improve, go outside to the telephone network interface box (where the outside wiring becomes the inside wiring) and plug in a telephone. If noise is heard, it’s the phone company’s concern and call them. When the phone company troubleshooter arrives and fixes the noise, have him test the outside wiring for the maximum DSL connection speeds – upstream & downstream. If that fails, it could be that the DSL modem or router from the ISP is not doing well.

  7. KiltedTim says:

    Wow… Just wow… Step away from the computer dude… If you can’t figure out how to change your e-mail password on Yahoo, you should probably just call the nearest 12 year old and arrange for them to give you lessons on how to use the interwebitubes…

  8. jim g says:

    Just give up this internet stuff altogether— go Amish. yep. completely unplug from electricity

    • Cursor_ says:

      The Amish use computers and cell phones.

      So long as it is for business or for communications with doctors or long distance families they use cell phones.

      Often these phones are at a central location for everyone to use them in the village and then are taken to non-Amish, The English or Englisher, to charge overnight.

      Computers are often powered by batteries unless in a non-Amish business.

      However television and the internet is still off limits as it will cause Amish to ignore their duties of house, family and church or expose them to dangerous ideas.

      So the Amish are one up on him. Because if they have an issue they speak with an Englisher and it gets done.


  9. bobbo, the pragmatic existential evangelical anti-theist and junior Art Critic says:

    YOU KNOW: as a casual self-taught user of the tubes, I can see thinking like Perkel. I’ve had the same complaint about many many things about computers over the years. But after a few dozen times of finding out how to do it, NOW when I run up against problems, I assume EVERYTHING I want to do can be done in some way and all I have to do is figure out how. Usually by using google. Of course–absent some profit motive or court injunction or licensing limitation not withstanding, I haven’t found an issue that wan’t the result of my own ignorance. And thats not an insult. Who knew that my clipboard recorder would not work if the default text options for desktop shortcuts was not implemented? Only google knows.

    Sister–I’m fat, but I don’t use mobile devices………OK……I get it. Luc is fatter than me…Right? Nice meme though. Nasty but Nice. What about you isn’t?

  10. UncDon says:

    I’m on AT&T DSL with no problems. They go offline for maintenance every once in a long awhile, but that’s the way things are. (Ya gotta fix things sometimes…)

  11. TheOne says:

    They stay in business because consumers put up with their crap as many have already mentioned above. Boycott if you can, I am. ATT sucks balls

  12. Dan says:

    The stay in business by stealing from their customers.

  13. CrankyGeeksFan says:

    It has something to do where one’s computer is.

    Try changing the password from a computer using the DSL account for internet service instead of just any computer on the internet.

  14. Dr Spearmint Fur says:

    Never use an ISP for your email, calendar, blog, personal site, etc. Bandwidth is a commodity. The companies who provide it treat you like a commodity.

  15. Glenn E. says:

    It’s rarely (never?) about them owning something useful. Since they then seem to always end up making IT useless. It’s really about reducing their competition. And when that’s all they really care about. Then obviously the things they take over or buy out, don’t have to work anymore.

    Back in the last century, when I subscribed to cable (Comcast). Our local franchise had a website for it’s program listings, that covered a two week period, updated daily (if not hourly). But the printed Tv Guide only covered one week, from the time you bought it. Loathing competition, News Corp bought out Comcast’s website and broadcast channel of program listings. And then limited the website’s listings to only a few days, or no more than a six. So competition with the retail Guide was effectively killed. Since the website no longer provided more listings that retail printed Guide. This obviously wasn’t about improving what the website did. Unless you think as News Corp does, that less competition with a their retail product, IS an improvement. And that’s what monopolizing a market is about. Not acquiring a larger market. But shutting down the competitors. And apparently, the FCC and FTC no longer enforce the Anti-Monopoly law the way it was originally drafted.

  16. Anonymous says:

    AT&T in the business world is like that scum you get on the bottom of your shoes in a porn theater. No one knows quite how it got there (or isn’t willing to admit it) and no one wants to deal with it. But that scum isn’t likely to ever go away as long as there is a demand. Customers who either don’t know any better or actually think they need to do business with AT&T will always flock to AT&T either out of desperation or ignorance.

    The fact that AT&T is still in business is, in part, testament to the sheer stupidity of the American consumer. So it’s no wonder that the rest of corporate America (including government ranks) also have low opinions of their customers too.

  17. Dave E. Crockett says:

    They stay in business because Americans have become weak, lazy, utterly corporation-dependent slugs. They can’t feed themselves, they can’t defend themselves, they can’t yada-yada-yada.

    And, when the end comes (and right soon), they’ll all be staring at the Idiot Box and waiting for somebody to tell them what to do.

    • orchidcup says:

      How do people avoid corporatism?

      The grocery store is corporate. The farm is corporate. The bank is corporate. The restaurant is corporate. The dry cleaners is corporate. The hairdresser is corporate. The hospital is corporate. The internet service provider is corporate.

      People are dependent on corporations because they have a monopoly on the economy.

  18. NewfornatSux says:

    When did NewsCorp buy Comcast anything? Only thing I can find is they were coinvested in Hulu.

  19. Alanbe says:

    My first cell phone was att. Remember when everything was credit checks, 2 year plans, and roaming charges? The come-on to my plan was no roaming charges that would last forever as long as I didn’t change the plan at the end of the contract . When the two years was up I went in to a local att to see what my options were. Discussed it with a customer service rep and decided to make no changes. Few months later I got a huge roaming charge. I called att to complain and they asked why didn’t I tell them about it when my plan changed a couple months earlier? I said I hadn’t left town before then and didn’t know I had been slammed. They basically said tough sh_t so I quit att forever.

    I then became a member of a class action suit that took years to resolve. att kept offering (through the class action attys) a small rebate on service to those who stayed with them or would come back. Other option was a check in the amt of about 10 bucks. I stuck it out because I knew cutting the check would cost att more than the $10 written on it.

    Never did cash my check. It’s in a drawer somewhere. I keep thinking I’ll frame it and hang it on the wall some day.

    • Anonymous says:

      You loose! “No soup for you!” (Remember the soup Nazi?)

      If you want your roaming charges back you will have to individually file a law suit yourself to get the full amount they screwed you out of. If you had teams of lawyers on retainer and didn’t mind the court costs that are almost surely higher than what you were bilked out of it might otherwise make sense to go that route. You could even get all your costs back if you win. However, it will also take time and you’re not exactly assured that you will win even if the case is as iron-clad as it is. And that’s because corporate America also owns the legal system. And guess what side of corporate fence AT&T is on?

      AT&T is like that stereotypical pedophile uncle in a family full of Nazi’s!

  20. deowll says:

    I am a a customer of AT&T because the idiotic, sold out, fed gov. allowed them to buy BellSouth.

    Two of the issues not addressed by nanny state/police state fans is that they frequently sell the public out in return for lovely money because it is in the short term best interest of those running the government to do so and the other issue is nothing is free and when you get to many freeloaders in the system you run out of money as we are doing now. Not even a 100% tax on the producers would cover the bills we are now running up. That means we are going to learn first hand what the Greeks are going through now.

  21. orchidcup says:

    Fortunately, I don’t live in an area that is monopolized by AT&T.

    I have three choices for ISP.

    • Ande says:

      It is much worse than these posts indicate. AT&T does not back up their customer’s accounts. Nothing is archived. They lost my data going back through 2005. See my blog If they did the same to you, contact me at the blog. ~Ande

  22. Lou Minatti says:

    I had a 10+ year old Yahoo account that I used as the default for AT&T DSL service about 5 years ago. (I had quit using the Yahoo account at that point.) I cancelled the DSL in 2008 but little did I know that the two accounts were merged. About a year ago my account password was hacked and the spammers started using my old account to send reams of crap. I could log in but could not change the settings. It was literally impossible to change the password or EVEN CONTACT ANYONE AT YAHOO! No phone, no e-mail address, NADA. It took me days before I got someone at AT&T and it was escalated way up the food chain.

  23. Lou Minatti says:

    It was really bad… almost as bad as the new comment format on! I see there are 28 comments, but only two appear.

    • orchidcup says:

      The new format sucks.

    • msbpodcast says:

      See the “ << Older Comments” thingbee at the bottom left hand side of the page?

      Click on it and you’ll be brought to the older comments.

      I’ll refrain from personal attacks insulting your lack of perception.

      • Lou Minatti says:

        “See the “ << Older Comments” thingbee at the bottom left hand side of the page?

        Click on it and you’ll be brought to the older comments."

        My bad. When I see a link that says "35 Comments" in a bright red box and I click on it I was naively expecting to see 35 comments instead of the last 4. I admit to not seeing "Older Comments" in small light-grey text.

  24. sargasso_c says:

    Email is in depreciation, as a technology.

  25. Zipthebunny says:

    Yeah, what a mess.
    I did find a way to change your password.
    You need to follow the links for “forgot password”, answer all the security questions. If you get through all that you’ll be able to select a new password.
    Yes, your probably screwed if you dont remember your security questions.

  26. It does not help their cause if they also charge much higher than other email marketing companies. Truth is that their service is quite sub standards without innovation.

  27. Steve Palla says:

    Even worse: I have three email addresses with AT&T. So when my wife’s email address started acting up, it kept trying to get me to reset my AT&T user password for the master account…which would screw up my email. I just want to change/reset the password on one email account. HERS not mine, HERS. No way to do this without multiple calls to the help desk.


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