You would think a company as big as Motorola would be able to put out a cell phone update that wasn’t so flawed it was unusable. But they have done it again. The latest KitKat for the Droid RAZR M (XT907) is the buggiest version they released yet.
So why is Motorola so bad at getting it right?
I used to be part of their “soak test” group who would preview new versions about to be released. I did that for two releases and then quit. The reason I quit was that it was a waste of my time. I would generally make a list of say 20 or so bugs I found – many of them very serious bugs – and other people would report bugs – and none would get fixed before being released. Not only that but often these bugs weren’t fixed in the next release either.
As far as I can tell the only reason for the soak test is so Motorola can say they did testing before the release. ?But part of testing is actually fixing the bugs reported to you.
At a minimum soak testing should involve at least 2 releases. An initial release and then a second release with at least the most serious and easily fixable bugs repaired. No one thinks that software is going to be perfect but it seems to me that it’s a lot less expensive to put in a little more effort up front than to have to pay tech support people to deal with all the issues not fixed before the release.
The bugs in the KitKat 4.4.2 release are too numerous to list here. Maybe Motorola should just outsource development to Cyanogenmod to make it work for them. They are real close to having KitKat 4.4.4 ready.
BTW – if anyone has a Droid RAZR M that they can give away one of the developers at Cyanogenmod (DHacker29) needs one for testing. Email me at firstname.lastname@example.org if you have one to donate to the cause.